Refund policy

Return & Refund

Should you find yourself dissatisfied with your purchase, you may return the items to us within 7 days of receipt. 

Please note that you are responsible for the cost and safety of the goods until they are returned to us. To safeguard your return, we recommend insuring the parcel for its full value and retaining all delivery records. Returns must be made with the product and its packaging in their original, unused condition.

For efficient processing, please include your order reference number and the original invoice with your return.

Refunds will be issued using the same payment method used for the original purchase. Refunds are applicable for custom perfumes, with the amount being credited to your account within 15 working days, after deducting AED 20 for shipping costs.

Incorrect or Faulty Products

We maintain rigorous quality control standards; however, if you receive a product that is incorrect or defective, please contact us promptly at anote.ae@gmail.com or via WhatsApp at +971 50 446 8796. Provide your order number and a detailed description of the issue, including whether you require a refund or a replacement. We will instruct you on the necessary steps for the return process.

Order Cancellation

To cancel an order before dispatch, please contact anote.ae@gmail.com at your earliest convenience to arrange a full refund. If the order has already been processed and shipped, you will need to return the goods to obtain a refund, with the shipping charges excluded.

Exclusions

Please be advised that items purchased on sale or at a discount are non-returnable and non-refundable. During promotional periods, shipping costs are non-refundable unless the item received is defective.