Privacy policy

This Privacy and Cookie Policy pertains to the information collected and processed through the www.anote.ae website and its associated customer service channels. Your privacy is of utmost importance to us. This policy outlines how your data is collected, utilized, shared, and protected. The website is operated by JICE FZ LLC, a company incorporated under the laws of the United Arab Emirates. By accessing our website or providing information through our customer service channels, you consent to the practices detailed in this Privacy and Cookie Policy and our Website Terms and Conditions. Please be aware that this policy may be updated periodically, and you will be governed by the most recent version available on our website. It is your responsibility to review this policy regularly.

Information Collection

We and our authorized service providers collect information you provide through our website or customer service channels. This includes contact and personal details such as your name, delivery address, phone number, email address, billing information, date of birth, gift recipient details, gender, and nationality. We also gather website statistics including IP address, domain type, URL used to access the website, pages visited, search terms entered, and items clicked. Additionally, we collect transactional information like orders placed, items purchased, order dates, items abandoned, and personalization requests. We also obtain third-party information from couriers, payment providers, surveys, competitions, and product registrations. It is important to note that full payment card details are used solely for transaction processing and are not stored or shared.

Usage of Information

Your information may be used for several purposes. These include processing and fulfilling your orders or requests for services, verifying and executing financial transactions including credit checks and fraud detection, assisting with customer service inquiries, and providing requested information. We may also use your data for managing your account, enhancing your shopping experience, conducting analytical and statistical evaluations, sending marketing communications such as newsletters and promotional offers (unless you opt out), improving our services and website functionality, combining it with other lawful information sources, protecting our rights and the safety of others including fraud prevention, and complying with legal and regulatory requirements.

Information Sharing

We may share your information with various parties. This includes our company for internal administrative purposes, carefully selected third parties who may use your data for agreed-upon purposes such as marketing, and service providers performing services on our behalf including payment processing, IT support, website maintenance, logistics, and marketing. Additionally, we may disclose your information to professional advisors such as legal, audit, financial, and insurance professionals, legal authorities including regulatory bodies, law enforcement, or municipal entities, and successors including any assignees or potential purchasers of the website or our company. Information may also be shared with gift recipients for warranty or order-related purposes.

Contact and Opt-Out

For inquiries about this policy, please contact us at anote.ae@gmail.com. When registering, you can choose to receive or decline marketing communications from us or our selected partners. Each communication will provide an option to unsubscribe, and you may modify your preferences by contacting us as described above. Additionally, you may request corrections to any incorrect data in your account or amend information directly online, if applicable.

Data Protection

Your information is stored on secure servers, and payment transactions are encrypted using Secure Socket Layer technology. It is your responsibility to maintain the confidentiality of your account passwords or login details. We implement robust security measures, including authentication, monitoring, and encryption, to protect our IT infrastructure. However, the internet is not entirely secure, and data transmission is at your own risk. Your data may be transferred and stored inside or outside the United Arab Emirates. By using our website, you acknowledge that your data may be sent to countries with varying levels of data protection laws. We require third parties to safeguard your data and use it only for the purposes agreed with us.

Additional Information

Credit and debit card details, as well as personal information, will not be stored, sold, or rented to third parties. The Privacy Policy and Terms & Conditions may be updated periodically, so please review them regularly to stay informed about changes. Some advertisements on our site may be delivered by third parties who collect information about your online activities. We do not control or have access to this information, and their practices are not covered by this policy.